Track Your RUYAGE Order

Track your RUYAGE package using the tracking number provided in your shipping confirmation email.

We use 17TRACK to provide shipment updates from major international postal services and delivery carriers.

Track Your Package

How to Track Your RUYAGE Order

Open the shipping confirmation email sent by RUYAGE.
Copy the package tracking number from the email.
Click the “Track Your Package” button above.
Paste your tracking number into 17TRACK and select “Track.”

Important Tracking Information

Your order number and tracking number are different. Please use the shipment tracking number, not your RUYAGE order number.
Tracking information may not appear immediately after shipment. Please allow time for the carrier’s system to receive and update the record.
International packages may be transferred to a local delivery carrier after arriving in the destination country.
Tracking updates may temporarily pause during international transit, customs clearance, weekends, or public holidays.

Order Tracking FAQs

Where can I find my tracking number?

Your tracking number is included in the shipping confirmation email sent after your order has been dispatched. Please also check your spam or junk folder if you cannot find the email.

Can I track my package with my order number?

No. 17TRACK requires a carrier tracking number. Your RUYAGE order number is used when contacting our customer support team but normally cannot be entered into the carrier tracking system.

Why is my tracking number not showing any information?

A newly issued tracking number may need time to become active in the carrier’s system. Please check again later. If tracking remains unavailable after several business days, contact RUYAGE support.

Why has my tracking information stopped updating?

Tracking may pause while a package is moving between countries, waiting for customs clearance, or being transferred to a local delivery carrier. This does not necessarily mean that the package has stopped moving.

What should I do if tracking shows “Delivered” but I cannot find the package?

Check your mailbox, entrance, reception area, safe delivery location, and with household members or neighbors. You should also contact the local delivery carrier. If the package still cannot be located, contact RUYAGE support for assistance.