Shipping Policy | Delivery & Tracking | RUYAGE

Last updated: August 10, 2026

This Shipping Policy applies to orders placed through the official RUYAGE online store. It explains our order processing times, available shipping methods, estimated delivery times, tracking, customs charges, and how delivery problems are handled.

Shipping availability, delivery method, and estimated transit time may vary depending on the destination, product type, package weight, carrier capacity, and whether an order contains lithium batteries.

1. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from shipping transit time.

During major sales, new product launches, or public holidays, processing may take longer. If we are unable to ship your order within the stated processing period, we will contact you with an updated estimate and available options.

If an item becomes unavailable after an order is placed, you may choose to wait for restocking, select an available alternative, or cancel the unshipped item for a refund.

Orders are generally dispatched from our international fulfillment location in China. The actual shipping origin may vary depending on inventory availability and destination.

2. Shipping Destinations and Costs

RUYAGE ships to the United States, the United Kingdom, and many other international destinations. Available destinations are confirmed during checkout.

Free standard shipping is available for eligible orders sent to supported destinations unless a different charge is displayed during checkout.

Free shipping does not include import duties, VAT, customs clearance charges, address-correction fees, reshipment costs, remote-area surcharges, or upgraded delivery services unless expressly stated.

If an additional shipping charge is required after checkout, we will contact you for approval before dispatch. You may cancel the unshipped order for a refund if you do not accept the additional charge.

3. Shipping Methods and Estimated Delivery

RUYAGE selects an appropriate shipping method based on the destination, product type, package size and weight, carrier availability, and battery transportation requirements.

Shipping Method	Estimated Transit Time	Typical Use
Expedited Shipping	4–7 business days	Available for selected destinations and orders
Economy Shipping	10–15 business days	Standard international delivery
Battery-Specific Shipping	10–20 business days	Products containing lithium batteries or subject to special handling

Delivery estimates begin after the order has been dispatched, not on the date the order was placed. The applicable method may be shown during checkout or confirmed in the shipping notification.

Delivery times are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, severe weather, public holidays, remote destinations, and local delivery conditions may affect transit time.

Products containing lithium batteries may require approved packaging, documentation, routing, and specialized carriers. Battery products might not be available for delivery to every destination.

4. Tracking Your Order

After your order has been dispatched, a shipping confirmation email will be sent to the email address used during checkout. This email will include a package tracking number when tracking is available.

Tracking information may not appear immediately after dispatch because the carrier needs time to receive and scan the shipment.

You can check your package on our Track Your Order page.

International packages may be transferred to a local delivery carrier after reaching the destination country. Temporary gaps between tracking updates do not necessarily mean that the shipment has stopped moving.

5. International Shipping, Customs and Taxes

International orders may be inspected by customs and may be subject to import duties, VAT, customs clearance fees, or other charges imposed by the destination country.

Unless checkout or the product page expressly states that these charges are included, the recipient is responsible for applicable import duties, taxes, and customs fees. These charges are separate from the shipping fee paid to RUYAGE.

RUYAGE cannot control customs decisions or guarantee how much a destination authority may charge. Please contact your local customs or tax authority before ordering if you need an estimate.

Customs clearance, regulatory inspections, or requests for additional recipient information may delay delivery. We will provide reasonable assistance when shipment documentation is required.

6. Address Changes and Order Cancellation

If you need to change your delivery address or request cancellation, contact us as soon as possible at info@ruyage.com.

We will try to accommodate the request, but an address change or cancellation cannot be guaranteed after an order has entered fulfillment or has been handed to the shipping carrier.

If an order has already shipped, it normally cannot be canceled or redirected. You may need to follow the applicable Return and Refund Policy after delivery.

7. Incorrect, Incomplete or Undeliverable Addresses

Customers are responsible for entering a complete and accurate recipient name, street address, apartment or unit number, city, postal code, country, telephone number, and other information requested during checkout.

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal, or failure to collect the package, contact RUYAGE support.

Reshipment fees, address-correction charges, return shipping costs, or other carrier fees may apply where permitted by law. Any refund will be handled according to our Return and Refund Policy after the returned package is received and reviewed.

8. Delayed, Lost, Damaged or Missing Packages

Delayed Shipments

If tracking has not updated for several business days, please contact us. We will review the available tracking information and, when appropriate, request an investigation from the shipping carrier.

Damaged Packages

If your order arrives damaged, contact us as soon as possible. Keep the product, original packaging, shipping label, and all packing materials. We may request photographs or videos to help document the damage.

Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package, check your mailbox, entrance, reception area, safe delivery location, and with household members or neighbors. You should also contact the local carrier.

If the package still cannot be found, contact RUYAGE with your order number and tracking number. We will assist with the carrier investigation and provide an appropriate resolution in accordance with our policies and applicable consumer law.

9. Declared Value and Customs Documents

RUYAGE complies with applicable shipping and customs documentation requirements. The product description and declared value will normally reflect the contents and actual value of the order.

We cannot declare an inaccurate value, mark a commercial purchase as a gift, or provide false customs information at a customer's request.

10. Changes to This Policy

We may update this Shipping Policy when shipping methods, destinations, carrier requirements, or business practices change. The current version will be published on this page with its latest revision date.

Nothing in this Shipping Policy limits any rights that cannot legally be excluded under applicable consumer law.